Effective Date: 28 August 2026
1. Purpose
This policy explains how users of the Mariseth Farms mobile application (Android and iOS) can request deletion of their account and associated personal data, in line with Google Play and Apple App Store account deletion requirements and applicable data protection law in Ghana.
2. How to Request Account Deletion
Mariseth Farms does not currently offer in-app self-service account deletion. To delete your account, please submit a request through one of the channels below:
- Email your deletion request to slarinde@marisethfarms.com with the subject line “Account Deletion Request”, or call +233 55 577 0017.
- Include the phone number or username registered to your Mariseth Farms account so we can verify your identity.
- Our support team will confirm receipt of your request within 2 business days.
Requests may also be submitted through the in-app “Contact Support” option, where available, which routes to the same support channel.
3. Verification
To protect against fraudulent deletion requests, we may ask you to confirm ownership of the account — for example, by verifying the registered phone number or responding from the email address on file — before processing your request.
4. What Happens When Your Account Is Deleted
4.1 Data Deleted
- Profile information (name, contact details, farm/profile photos)
- Login credentials and authentication tokens
- In-app activity history and preferences
- Device tokens used for push notifications
4.2 Data Retained
Some data may be retained for a limited period after account deletion where required for legal, regulatory, accounting, or dispute-resolution purposes, including:
- Transaction and order records, retained as required under Ghanaian tax and financial recordkeeping obligations
- Records of any active or unresolved disputes, claims, or support cases, until resolved
- Information we are legally required to keep for audit or compliance purposes
Retained data is kept only as long as necessary for these purposes and is not used for any other purpose.
5. Processing Timeline
| Stage | Timeframe |
|---|---|
| Acknowledgement of request | Within 2 business days |
| Identity verification (if required) | Within 3 business days of your response |
| Account and data deletion completed | Within 14 business days of verification |
| Retained records (where applicable) purged | Per statutory retention period, then deleted |
6. Effect of Deletion
- You will lose access to your Mariseth Farms account and all associated app features immediately once deletion is completed.
- Deletion is permanent and cannot be reversed.
- Any active subscriptions, farm records, or linked services should be settled or exported before submitting a deletion request, as they cannot be recovered afterward.
7. Partial Deletion Requests
Users who wish to delete specific data (rather than the entire account) — for example, removing a linked device or clearing activity history — may specify this in their request. We will action partial requests where technically feasible without closing the account.
8. Contact
For questions about this policy or to submit a deletion request, contact:
- Email: slarinde@marisethfarms.com
- Phone: +233 55 577 0017
- Subject line (email): “Account Deletion Request”
This policy is provided by Mariseth Farms in connection with its mobile application and is subject to periodic review.